Who said it has to be this way?

We have many fond memories of Momma Kliff and have shared many of mom’s insights over the years. Although Mom wasn’t part of our wacky world her wisdom and perspective has an uncanny knack for applying to our world. One thing Mom consistently told her boys was never to fear change that change is a normal part of life. Or as she said so often “Who said it has to be this way?"

One area that is in desperate need of change is patient customer service. We aren’t sure who said customer service has to be FREE . . .

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