Been there done that.
Back in the day before MiniMed was acquired by Medtronic an executive said running an insulin pump company is like running an airline, you never shut down. Insulin pumps have become much smarter since then, there are new forms of information readily available to patients, yet this is a medical device and as much patients don’t like it medical devices fail and/or malfunction.
Perhaps the biggest strategic blunder made by Medtronic after acquiring MiniMed was cuts to customer support. Of all the dumb things Medtronic has done this is one they never really recovered from. Prior to being . . .
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